Returns

Delivery & Returns

Shipping Information

Shipping Times

Due to the our products being made in small batches we aim to send out all in stock order within 1-2 business days after payment has been received. However we may need to personally make up your coat which will usually take 2-5 business days. 

Shipping Charges

  • U.K: £5.20 (includes VAT) – Royal Mail Tracked 24-hour delivery.
  • International: £14.99 (excludes U.K VAT) – Royal Mail Tracked & Signed delivery.

Shipping charges will be displayed at checkout.

Order Confirmation & Tracking

Once your order is placed, you’ll receive a confirmation email with details of your order, charges, and other relevant information. Tracking details will be sent to your email once your order is shipped. If you don’t receive tracking information, please contact us at hawkandmiller@gmail.com for more information.

Important Notes for International Orders

  • Orders shipped outside the U.K. may be subject to customs charges once the parcel arrives in your country.
  • These additional fees are the responsibility of the customer.
  • U.K. VAT will automatically be deducted at checkout for international orders.

Avoid Returns: Measure Correctly

To ensure the perfect fit and avoid returns, please measure your dog accurately using our Sizing guide on our home page. Please thoroughly read this guide.

Returning an Item

We want you to be satisfied with your purchase but for whatever reason if you need to return an item, please ensure it meets the following conditions:

  • Unworn and resellable condition, with no:
    • Dog hair on the item.
    • Strong smells (e.g., dog, smoke, cooking etc).
    • Marks or stains.

If items are returned in a condition that does not meet these requirements, a 10% cleaning fee will be deducted from your refund.

How to Return an Item

  1. Complete the returns form included in your parcel.
  2. Send the item back to the address listed on the form.

Once we receive your return, we’ll process your refund (minus the original shipping cost) within 5 working days.

Return Policy

  • Returns must be made within 30 days of purchase.
  • Customers are responsible for covering the return postage cost.